Careers
We are currently hiring for an Client Services Representative and Inventory & Logistics Manager.
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Client Services Representative
This is a role where you will empower our clients and embody the brand persona to create memorable, five-star experiences for our fast-growing furniture brand.
This role will combine all areas of customer service from order updates, trade client relationship management to upselling and style suggestions, providing white-glove service to ensure our clients experience a seamless shopping experience.
Reporting directly to the Customer Service Manager, you will play a crucial role in the success of Fleur Studios vision to bring beautiful design to Australia and the world.
Responsibilities
- Respond promptly, insightfully and warmly to customer enquiries online, in the showroom and by phone, embodying the brand persona across all customer touch points for a five-star experience.
- Handle customer complaints, feedback and compliments with tact, poise and empathy turning feedback into actionable insights.
- Process orders, returns, and exchanges with efficiency and precision.
- Build and nurture client relationships in a way that’s practical, insightful and refreshingly human to drive repeat purchases and grow referrals.
- Notice trends and opportunities and report back to help shape marketing, product collections and the brands next steps.
Things we value:
- 2+ years of customer service experience with a premium brand (interiors or fashion) is preferred.
- Proven ability to communicate and build rapport confidently, clearly and effectively with community and customers.
- Experience with Shopify and Gorgias is beneficial.
- Excellent organisational and time management skills with a positive can-do attitude.
- An eye for interiors and design with a high attention to detail.
This is a 3-day part-time role (Thursday to Saturday) based in Mermaid, Gold Coast.
If this opportunity excites you, we'd love to hear from you.
Please send your CV with a cover letter outlining your experience and why you are the ideal candidate for the role to hello@fleurstudios.com.au.
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Inventory & Logistics Manager
We are looking for a highly organised and proactive Inventory & Logistics Manager to join our growing business. You will work alongside the Head of Product, providing support with production, fulfilment and logistics to ensure the business continues to reach targets. You will have exceptional organisational skills, be proactive, resourceful and capable of managing multiple tasks with minimal supervision.
Responsibilities
- Manage and maintain precise inventory records using advanced spreadsheet tools.
- Optimise stock levels through data analysis and forecasting.
- Develop detailed inventory tracking with formulas, pivot tables, and macros to monitor movements and generate reports for management.
- Process orders, returns, and exchanges using inventory software, as well as Shopify Plus.
- Manage pre-order timelines across the website and email updates via Shopify apps.
- Collaborate with 3PL partners to ensure timely deliveries, tracking metrics and resolving discrepancies.
- Resolve delivery issues, document consignment and quality problems, and support continuous improvements by identifying inefficiencies.
- Provide sales support to walk-in clients with warm greetings, active listening, and personalized recommendations based on trends.
About You:
- Previous experience in inventory management, fulfillment, or a similar role
- Exceptional organizational skills and attention to detail
- Proactive, resourceful, and able to manage multiple tasks independently
- Strong communication skills and a collaborative approach
- Comfortable working in a fast-paced environment and adapting to change
- Proficiency in Excel is essential
This role is based in Mermaid, Gold Coast.
If this opportunity excites you, we'd love to hear from you.
Please send your CV with a cover letter outlining your experience and why you are the ideal candidate for the role to hello@fleurstudios.com.au.
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If you think you could add value to our team, we would love to hear from you! Drop us a line and tell us how you believe you can help us at hello@fleurstudios.com.au.