Wondering where your pieces are?
Shopping with us recently may not have felt as smooth as we would like it to. In the spirit of transparency, we have been experiencing delays as we transition into our new warehouse system. While this will ultimately make things more seamless for everyone, it means that dispatch is taking slightly longer. From our warehouse, dispatch is currently 7-12 business days.
We are devoted to making your experience with us the best it can be. During this period, here’s what we have introduced:
- Complimentary Crema Marfill Cloud Plate with every order over $500.
- Dedicated customer care online to make sure you get the help you need.
We’ll continue to provide updates, and respond promptly to any enquires you have via firstname.lastname@example.org. Shipping times are a guideline and can be subject to change. We’ll notify you as soon as your order has been dispatched with your tracking number. Read more on shipping here.
Thank you so much for your patience, understanding and support while we refresh and revamp our systems. If you still have questions, check out our FAQ's page or send us a message.