Frequently Asked Questions
Please find our frequently asked questions below. If you can't find the answer to a question you have you can get in touch with us at hello@fleurstudios.com.au. We're always happy to help.
Can I store my order if my project isn’t ready yet?
Yes. If you’d like us to hold your order for a future delivery date, we offer four weeks of complimentary storage.
After the complimentary period, extended storage is available for a small weekly fee. Storage can be selected at checkout and updated at any time by logging into your account.
Please note, when selecting storage, you’re nominating the date you’d like your order to be released for warehouse processing. Processing can take 1 to 5 business days, and delivery timeframes will vary depending on your selected service and final destination. Estimated delivery timeframes can be viewed using the Shipping Calculator in your cart or at checkout.
What delivery option do you recommend for trade orders?
For metro areas, we recommend our Premium Delivery service.
Unlike standard freight, Premium Delivery is a white-glove service designed to create a more seamless delivery experience. The pieces will be delivered inside to your room of choice, packaging will be removed and taken away, and assembly will be completed where required.
For stone and solid timber furniture, Premium Delivery offers the most considered experience for trade orders, ensuring a smooth process from arrival through to install.
How do I place my trade order?
You can log in via the trade portal to see all trade pricing, shipping options, stock status and make purchases with trade pricing applied. Once an order is placed, you will be able to download a tax invoice for your records from the order confirmation email.
Can I request a formal quotation before placing an order?
Your Fleur Studios shopping cart provides a full overview of your order costs, including available shipping options, and can be used as a quotation.
If you require a formal quote before ordering, please email our concierge team at hello@fleurstudios.com.au with the pieces you are interested in, along with your full delivery details. Please include your preferred shipping method, contact name, delivery address and mobile number so our team can prepare an accurate quote.
What are your shipping options?
The Fleur Studios shopping cart uses the total order weight and delivery location to determine which shipping services are suitable for the items in your cart, and which options are available in your area.
You can read more about our shipping options here.
Does my trade discount apply to all products?
Trade pricing generally applies to full-priced Fleur Studios pieces. It may exclude sale items, new arrivals, promotions or select releases, as specified at the time of purchase.
Can my trade discount be combined with other discounts?
Trade discounts cannot be combined with other offers, promotions or sale pricing unless otherwise stated.
Do you offer material samples?
Unfortunately, we do not offer material samples at this time. However, we are happy to provide additional imagery and video of our pieces upon request.
What are your lead times?
Lead times vary depending on the product and whether it is currently in stock or available for pre-order. We do not operate on made-to-order lead times. This information can be found on each individual product page, or our team can confirm timing at the time of quoting or purchase.
Can I request a delayed shipping date?
Yes. We offer a complimentary storage hold of up to 4 weeks. After this period, a storage fee of $20 per week, payable in advance, will apply. Please note, delayed dispatch must be requested before your order is shipped. Once an order has been dispatched, we are unable to make changes and you will be required to accept delivery.
Can your furniture be used in commercial applications?
Yes, many of our pieces can be used in commercial applications. Please contact our team for more information, specifications and guidance on suitability for your project.
Do you take custom orders?
We are not taking on custom orders at this time.
What is your returns policy for trade orders?
You can read more about our returns policy here.
How is my trade tier reviewed?
Trade tiers are reviewed periodically based on your rolling annual spend and ongoing order activity. As your projects with Fleur Studios grow, your trade benefits may grow with you.
Please note, trade tiers are reviewed once an order has been placed. Quotes do not contribute toward your rolling annual spend until they are converted into confirmed orders.
Who do I contact for trade support?
Please reach out to our dedicated team at hello@fleurstudios.com.au and they’ll be best placed to assist.
Do you offer samples for photoshoots?
This is not typically a service we offer due to the nature of our pieces and the need to pull from live stock. That said, please email hello@fleurstudios.com.au with more details and we will do our best to assist.
Can I pick up from the warehouse?
No, unfortunately we do not allow customer collections from our Sydney warehouse, as it is a shared facility.
I’ve forgotten my login details
Simply enter the email address associated with your trade account at login. If your account is active, you will be sent a one-time code to securely access your account.
If you are unsure which email address is linked to your trade account, please contact our team at hello@fleurstudios.com.au and we will be happy to assist.